Frequently Asked Resident Questions:

• Where is the BPM office located? Our physical address is: 1100 28th Street, Suite #100, Boulder, CO 80303. We are located at the corner of the frontage road paralleling 28th Street and Colorado. We are in the Southeast corner next to Silver Mine Subs.
• When is rent due? Rent is always due on the first of the month. If a unit is paying with multiple checks, BPM must receive these multiple payments BEFORE the first of the month in order to avoid the $10 extra check fee.
• What happens if we pay rent late? We do not have a grace period for late rent. There will be $30.00 assessed to your account on the 2nd if rent is not paid. Every day thereafter $5.00 more will be charged to you until we receive your rent payment. We will always accept rent early. Postdated checks will be cashed on the date written on the check.
• Do you accept cash? No, we will not take cash as a method of payment. The best way to pay BPM is with a check. You may also make an online payment on our website. To do this, go to the BPM home page and click on the orange 'Online Payment' button and then follow the prompts. You will need your checking account information to pay online.
• How to I contact the emergency maintenance person on duty? If you are contacting our maintenance emergency line, PLEASE make sure it is a true emergency and cannot wait until morning. Call our office (303) 473-9559 and wait for the prompts for Michael in the maintenance department. Once you have pressed 5 for Michael wait for the emergency prompt (press 2). This allows you to page the person on duty after hours.
• Does Boulder Property Management allow short term leases? No. All of our leases are one year leases with a possibility to renew.
• Does BPM rent any furnished units? No, all of our rentals come unfurnished.
• How do I secure a rental property once I've been to a showing? Once you know for sure that you want to sign a year lease for a BPM rental, please come into the BPM Office (located at 28th and Colorado) and fill out a HOLD form with a BPM agent. Money is required to hold any rental. $100.00 per bedroom is taken at the time of the hold. This money is non-refundable if a hold is taken and then it is decided that you no longer want the unit. All hold money goes towards your security deposit. Completed Rental Applications for all tenants are also required to be turned in to BPM before the lease signing.
• Will you rent to me if I have never rented before? YES! If you do not have any rental history, we will rent to you pending your rental application results. If you do not have rental history we will require a parent or guardian to complete a Parent Liability/Responsibility Agreement (Addendum D). We MUST receive this completed agreement BEFORE your lease signing appointment. Rental Applications and Addendum D forms can be found on our website on the 'Contracts and Forms' page.
• How do I see the inside of a property that I am interested in renting? Generally, we start to show properties on February 1 to begin the pre-leasing procedure for fall-rentals. In order to set up a showing with a BPM agent, just give us a call 1-3 days beforehand and we will make an appointment with you. We do not do same-day showings because we need to let our tenants know in advance that we are stopping by. We also do not set up appointments weeks in advance unless there are exceptional extenuating circumstances.
• How much do I need to put down for security deposit? The amount of security deposit money BPM collects is equal to either 1 1/2 month's rent or 2 month's rent depending on the property you are renting. This security deposit money is NEVER used for rent. Last month's rent will be due on the first day of the last month of your lease.
• Are utilities included in the monthly rental price? No, utilities are never included in rent. Please refer to your lease for specifics about your utilities. Some of our units pay a flat monthly rate for utilities and some pay a percentage of the total building's utility bills.
• Can I pre-lease a rental before February 1? We have a 'Waiving Right of Lease Renewal' form (under 'Contracts and Forms' on the website). If you get ALL of the signatures of the tenants on the current lease to sign this form and BPM verifies the signatures for authenticity, we can then start the process to sign a lease for this property with you and your roommates for the next year. This form is usually released around January 15th in order to give our current tenants enough time to decide if they would like to renew or not.
• What are the zoning requirements in Boulder? Boulder has different zoning laws for each area of town. Typically, each property is zoned for at most, either 3 or 4 unrelated persons. The amount of people that are permitted to live in one place together is not determined by the amount of bedrooms in the unit. For instance, if a 5 bedroom house is zoned for 4 people, then BPM can only put 4 people on the lease. The fifth bedroom can be used as a study, common area or the like.
• How do I break my lease with BPM? BPM does NOT simply 'break leases'! Your lease is a legally binding document to which you will be held accountable until the date of termination. Be Absolutely Sure you want to live in your unit with your roommates for an entire year or are prepared to work out a sublet or roommate change should you need to do so. We do understand that some people may not able to fulfill an entire year long lease and we are willing to do everything in our power to make a sublet or roommate change as smooth and easy as possible.
• How do I sublet my unit? A sublet is when all persons on a lease would like to vacate and have an entirely new set of tenants take their place. (If only one or some of the tenants on the lease would like to vacate please refer to the next answer relating to roommate changes.) It is up to the tenants on the lease to find replacements to take over for them until their current lease expires. The fee to sublet is equal to one month's rent or half of one month's rent depending on whether or not the vacating tenants would like to hold some liability to the unit. Once new tenants are found they must fill out rental applications (found on our website under 'Contracts and Forms') and submit them to BPM. The next step is to call BPM to make an appointment to sublease. ALL of the vacating and new tenants need to come in together to sign the necessary documents to make this exchange legal. Please review the Sublease contract under 'contracts and forms' on our website for more information on subleasing.
• I live with roommates and want to have someone else take over my spot on the lease. If one roommate is vacating and having another person take over for them, this is called a 'roommate change'. It is up to the vacating tenant to find a person to take their spot and ALL the other roommates on the lease must approve the new tenant. A few good resources for finding a roommate are craigslist.org and Housing Helpers. The new tenant must fill out a rental application (found on our website under 'Contracts and Forms') and submit it to BPM. There is a $30.00 rental application fee per application submitted. The next step is making an appointment with a BPM agent to fill out the Roommate Change Document. All tenants on the lease including the new and vacating tenants must be present at the meeting in order to agree to the terms and sign the document. It is imperative that all roommate changes take place through BPM. If they are not done legally through BPM and we become aware of this at any time throughout the tenancy, there is a possibility that the tenant not on the lease could be evicted.
• Can I be present for the check-out of my unit? During the turnover season, BPM generally turns over somewhere around 500 units in Boulder. We really do not have time to schedule appointments nor do we have time to discuss any matters of concern to our tenants at that point. If there is a problem with your deposit return, a statement or dispute letter needs to be submitted in writing. Please rest assured that no decisions on charges are being made at the time of check-out and BPM does not stand to profit from your security deposit. By law you will be provided with a detailed breakdown of any and all charges deducted from your deposit. BPM will refer to your tenant check-in sheet provided to you at move-in and other documentation to ensure your deposit is returned to you fairly and appropriately.
• How long will it be until we receive our security deposit back? BPM's lease contract states that we have 60 days after the last day of your lease to return your security deposit to you. We will put your security deposit in the mail within 60 days of the last day of your lease. If a forwarding address is not given, by law we must send it to the last known address which is the address where you lived with us. It generally takes all of this time to return the deposit due to things like utilities billed in arrears and invoices relating to move-out.